Refund policy
RETURN AND REFUND POLICY
Last updated: 18 September 2026
This Return and Refund Policy applies to products purchased from QuickRider, operated by Steward DC Holdings Pty Ltd.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law. Depending on the circumstances and whether a problem is major or minor, customers may be entitled to a repair, replacement, refund or another appropriate remedy.
CHANGE OF MIND
QuickRider does not accept returns, exchanges or refunds where a customer:
• Changes their mind
• Selects the wrong model or colour
• Finds the product cheaper elsewhere
• No longer wants or needs the product
• Is dissatisfied with a feature or specification that was clearly disclosed before purchase
We encourage customers to carefully review the product description, specifications, dimensions, intended use and applicable riding regulations before completing their purchase.
Product inspections and test rides may be available by appointment before purchase.
This change-of-mind policy does not affect any rights relating to faulty, damaged, unsafe, incorrectly supplied or misrepresented products under Australian Consumer Law.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If a product is faulty, damaged, unsafe, not as described or different from the product ordered, please contact us as soon as reasonably possible.
Please provide:
• Your name and order number
• A description of the issue
• Clear photographs or videos where appropriate
• The bicycle serial number, if requested
Do not continue riding or charging a product if you believe it may be unsafe.
We may inspect or arrange an assessment of the product before providing a remedy.
Where a product has a major failure, customers may be entitled to choose a refund or replacement. Where the problem is minor and can be repaired within a reasonable time, QuickRider may choose to repair the product first, as permitted by Australian Consumer Law.
Where a claim is valid, QuickRider will cover reasonable return, collection or transport costs when required by law.
Damage that appears to have occurred during delivery should be reported promptly to help us investigate the issue with the carrier. This request does not limit your rights under Australian Consumer Law.
RETURNS PROCESS
Products must not be returned without first contacting QuickRider and receiving return authorisation and instructions.
Batteries and other electrical components must not be shipped or transported without following the safety and transport instructions provided by QuickRider.
Unauthorised returns may be refused where permitted by law.
ORDER CANCELLATIONS
Please contact us immediately if you wish to cancel an order.
If the order has not been prepared, assembled, dispatched or made available for collection, we may approve the cancellation and issue a refund.
Once an order has been prepared, assembled, dispatched or collected, cancellation for change of mind may not be accepted.
Nothing in this section limits any rights available under Australian Consumer Law.
REFUNDS
Approved refunds will be issued to the original payment method.
After an approved return is received and inspected, we will notify the customer of the outcome. Approved refunds will generally be processed within 5 business days. The customer’s bank or payment provider may require additional time for the funds to appear.
Any refund processed through Afterpay, Shop Pay or another payment provider will also be subject to that provider’s processing procedures.
SIX-MONTH COMMERCIAL WARRANTY
QuickRider provides a six-month commercial warranty against eligible manufacturing defects, beginning on the date the bicycle is delivered or collected.
This commercial warranty does not cover normal wear and tear, accidental damage, misuse, neglect, improper maintenance, unauthorised modifications or damage caused by failing to follow the supplied instructions.
The six-month commercial warranty is additional to the rights provided under Australian Consumer Law. Consumer guarantee rights may continue beyond the six-month warranty period depending on the product, price, expected durability and circumstances.
CONTACT US
QuickRider
Operated by Steward DC Holdings Pty Ltd
Sydney, New South Wales, Australia
Email: team@QuickRiderBikes.com
Phone: +61 420 682 023