Shipping policy
SHIPPING AND PICKUP POLICY
Last updated: 18 September 2026
This Shipping and Pickup Policy applies to products purchased from QuickRider, operated by Steward DC Holdings Pty Ltd.
DELIVERY AREA
QuickRider currently offers:
• Free local pickup by appointment in Sydney
• Local delivery to selected Sydney metropolitan postcodes
We do not currently offer interstate or international delivery through our online store.
Delivery availability depends on the customer’s postcode. If no delivery option appears during checkout, the address is outside our current delivery area. Customers may select local pickup or contact us before placing an order.
ORDER PREPARATION
We aim to prepare orders within 1–3 business days after payment and order confirmation.
Preparation may take longer if a bicycle requires assembly, inspection, adjustment or safety testing. We will contact the customer if additional preparation time is required.
Delivery estimates begin after the order is ready and do not include weekends or public holidays unless otherwise agreed.
LOCAL DELIVERY
Local delivery is available to selected Sydney metropolitan suburbs.
The applicable delivery fee will be displayed during checkout based on the delivery postcode and order details.
Delivery dates and time windows are estimates. We will contact the customer to arrange or confirm delivery when the order is ready.
An adult aged 18 or over must be present to receive the bicycle. We may request identification, an order confirmation or a signature before releasing the order.
For security reasons, bicycles will not normally be left unattended unless QuickRider has expressly agreed to an alternative arrangement in writing.
The customer must provide:
• A complete and accurate delivery address
• A valid telephone number
• Safe and reasonable access to the delivery location
• Any relevant access instructions before delivery
If delivery cannot be completed because the address is incorrect, access is unavailable or nobody is present at the agreed time, a reasonable redelivery fee may apply.
Requests to change the delivery address must be made before delivery begins. We cannot guarantee that an address can be changed once the order is in transit.
LOCAL PICKUP
Local pickup is free and available by appointment only.
Customers must wait until QuickRider confirms that the order is ready and provides the collection instructions. Please do not attend the pickup location without confirmation.
The person collecting the order may be asked to provide:
• The order confirmation
• Photo identification
• Written authorisation if collecting on behalf of another person
Customers should inspect the bicycle and confirm that the correct model, colour, battery, charger, keys and included accessories have been supplied before leaving the pickup location.
Orders should be collected within the timeframe agreed with QuickRider. If collection is delayed, please contact us to arrange a new appointment.
DELIVERY TIMEFRAMES AND DELAYS
All delivery dates and timeframes are estimates rather than guaranteed appointment times.
Delays may occur because of traffic, weather, product preparation, safety checks, supplier delays or circumstances outside our reasonable control.
If a significant delay occurs, we will contact the customer and provide an updated estimate or another appropriate option.
Nothing in this policy limits any rights available under Australian Consumer Law where an order is not delivered within an agreed or reasonable timeframe.
DELIVERY FEES
Delivery fees are shown before the customer completes checkout.
A delivery fee is generally not refundable after delivery has commenced or an unsuccessful delivery attempt has occurred because of incorrect information, unavailable access or nobody being present at the agreed time.
This does not apply where the delivery failure was caused by QuickRider or where a refund is required under Australian Consumer Law.
RISK OF LOSS OR DAMAGE
QuickRider remains responsible for the product until it is delivered to the nominated address or collected by the customer or their authorised representative.
Risk of loss or damage transfers upon successful delivery or collection.
Customers should inspect the order as soon as reasonably possible. If a product arrives damaged, incomplete or incorrect, please contact us promptly with the order number, a description of the issue and clear photographs or videos where appropriate.
Reporting delivery damage promptly helps us investigate the matter but does not limit the customer’s rights under Australian Consumer Law.
BATTERY TRANSPORT
Electric bicycle batteries require careful handling and transport.
Customers must not return or independently ship a battery without first receiving instructions from QuickRider. Batteries that appear damaged, swollen, leaking, unusually hot or otherwise unsafe must not be charged, used or transported.
RETURNS
Delivery and pickup arrangements for an approved return, repair, replacement or warranty assessment are governed by our Return and Refund Policy and applicable Australian Consumer Law.
CONTACT US
QuickRider
Operated by Steward DC Holdings Pty Ltd
Sydney, New South Wales, Australia
Email: team@QuickRiderBikes.com
Phone: +61 420 682 023